We're so excited you've decided to work with us. Getting started is easy. Simply follow the steps below. You must complete the steps below before we can schedule your child. Please carefully read our policies below.
Complete Student Intake Form
The information you provide us in the online Student Intake Form will be kept confidential and will enable us to customize our tutoring and accommodate your schedule. It should take less than five minutes, but please keep in mind that the more information you provide, the more productive the first session will be.
The parent email address you use will receive an email every Saturday morning if your child had tutoring or test prep sessions the previous week. Click on the link in the body of the email to see notes written by your child's tutor. If you don't receive the email, please check your spam folder.
CREATE AN ACCOUNT AND ENTER YOUR CREDIT CARD INFO
It's time to create an account for your child. Please read the following information carefully and let us know if you have any questions. We cannot schedule your child until you have created an account and entered your credit card information.
Make sure that you enter a parent's email address and opt in for notifications and announcements. Please use the student's name, not the parent's. Each student needs his or her account and each account needs a unique email address. Please do not try to create a family account.
To ensure we match your child with the best tutor possible, we'll assign the tutor and book the sessions. Once we have scheduled the sessions, you will be able to see them on the "Schedule" page. This is also where you will cancel sessions, if necessary.
Make sure you write down your log-in information; you will need to access it later to see your child's schedule, cancel sessions and, if you choose, to purchase packages.
Although there's no need to pre-pay for sessions, you can save money by purchasing a package. If you do not have a pre-paid session on your account 24 hours before the scheduled session, you will automatically be charged the individual session rate. We cannot make adjustments.
You will be asked when you would like tutoring end. We will schedule your child until that date. If you so not specify a date, we schedule school subject students weekly until the end of June and test prep students weekly through the June ACT regardless of how many sessions you pre-pay for. If your child plans to stop tutoring earlier, you must cancel the remaining scheduled sessions by logging into your account.
Once you have created an account, you can login here or from any page on our website.
Cancellation & Rescheduling Policy
We need a minimum of 24 hours' notice for all cancelled and rescheduled sessions. Sessions not cancelled with at least 24 hours' notice will be charged the full session rate. Because tutoring is most effective when it is consistent, we expect to meet with our students on a weekly basis, at least three weeks per month. If your child cannot commit to meeting regularly, we will do our best to schedule him if we have availability.
To cancel sessions, log into your account. Above your profile click on "My Schedule." Click "Cancel" next to the session you would like to cancel. You will receive an email confirming your cancellation. (If you cancel a session by mistake, let us know and we will reschedule it for you.) Please understand that our tutors cannot cancel sessions for you.
If you need to reschedule a session, first cancel it by logging into your account and then contact us about scheduling a new time.
Holidays, Vacations & Closings
We're open on all national and religious holidays except Thanksgiving Day, Christmas Eve and Day and New Year's Eve and Day.
We do not have company-wide snow days and do not follow school closings. If a specific tutor needs to cancel, we will let you know.
PLEASE "LIKE" US ON FACEBOOK
One of our goals is to provide relevant, helpful and varied information pertaining to your child’s educational advancement. One of the ways we disseminate this information is through Facebook. In addition to writing our own articles on these important topics, we also scour the web for content that is valuable to our clients. It is our mission to enhance our clients’ tutoring and counseling experience as much as possible, and Facebook is an excellent tool with which to do so.
In order to keep you updated, we ask that you like us on Facebook.
Thank you for giving us the opportunity to work with your child.